Shipping
UPS Missing Package Policies
If your package was shipped using UPS, here are the policies from this carrier and the process you (and we) will follow. They technically require that you file the claim, but unfortunately, we also know the ropes on this, so we are here to assist and ...
Fedex Missing Package Policies
If your package was shipped with Fedex, here are some tips and information provided by Fedex on filing and being awarded a claim for a missing or damaged package. They technically require that you file the claim, but unfortunately, we also know the ...
Shipping Speed
How can I expedite my order shipping? You can select your desired shipping speed and carrier at checkout. For expedited shipping, please be sure to select UPS Next Day Air or UPS 2 Day Air. All other shipping speeds are estimated by the carrier ...
My Package is Missing. What do I do?
If your tracking information shows 'Delivered' and you haven't received it, please first try these steps: Track the package and check the details of where exactly it was left. Often the tracking will say 'Garage' or 'Locker'. Check with the doorman, ...
My Package was Supposed to be Here, but Still Hasn't Arrived.
Ugh, the worst! As much as we try to lovingly package your new beloved products safely, things happen when they are released into the real world. Here's what is next: If your tracking info says it's delivered, there is a different process. Have a ...
My Package was Damaged - What do I do?
What do I do if my package was damaged in transit? As much as we try to lovingly package your new beloved products safely, things happen when they are released into the real world. If your package was damaged in transit, here's what to do next: 1. ...